Customer Relationship Management
From first enquiry through to aftermarket support. Pulse PLM manages your customers, quotations, sales orders, service cases, and spares — all connected to your product data.
Sales and Service Connected to Your Products
Generic CRM tools know nothing about your products. Sales teams waste time looking up part numbers, checking availability, and manually building quotes. Service teams cannot see what was shipped or when.
Pulse PLM is built on top of your product data. Quotes pull from actual BOMs and pricing. Service cases link to serial numbers and build records. Everyone sees the same truth.
Product-Aware
Quotes and orders built from actual product data, not spreadsheets
End-to-End Visibility
From enquiry through production to delivery and aftermarket support
Customer, Service & Aftermarket
Manage the complete customer relationship from first contact through ongoing support.
Customer & Contact Management
Central database with accounts, contacts, addresses, and interaction history. See every touchpoint with a customer in one place.
Sales Orders & Quotations
Quote from product data, convert to orders, and track through fulfilment. Pricing rules, discounts, and approval workflows included.
Service Management
Log service cases, track resolution, and maintain equipment and warranty records. Link cases to serial numbers and build history.
Aftermarket Support
Manage spares, returns, and repairs linked back to serial numbers and build records. RMA handling with stock-disposition management and repair documentation.
Order Fulfilment
Track orders from confirmation through production scheduling, dispatch, and delivery. Customers and sales teams see real-time status.
Warranty Management
Warranty-period tracking per product with claim validation, coverage status, and claim history. Integrated with serial numbers for accurate entitlement checks.
The Customer-Facing Layer
CRM connects your customers to your products and processes. Sales quotes from real product data. Service cases linked to actual build records.
Supplies product data for accurate quotations
Checks stock availability for order promising
Schedules production from confirmed orders
Routes customer complaints into the CAPA process
The Business Impact
A CRM that knows your products delivers better outcomes for everyone.
Faster Quotes
Build accurate quotations directly from product data in minutes, not hours.
Higher Win Rates
Respond faster with accurate pricing and realistic delivery dates backed by real production data.
Customer Retention
Excellent after-sales service and proactive support keep customers coming back.
Aftermarket Revenue
Spares, warranty claims, and repairs become a managed revenue stream, not an afterthought.